Print Shop Policies and Procedures
- Printing production is Monday through Friday on most jobs. 2-5 days are needed on paper items, 2-5 days on banners/signage, 1-2 weeks on web or custom designs, embroidery 6-10 days.
- Same day orders are subject to a $25 Rush Fee.
- All designs may receive two complimentary revisions. Additional revisions are $15/each.
- Design services are charged at an additional $60 per hour.
- Artwork Samples are for viewing purposes ONLY and are not to be used in any way unless agreed to by 181 PRINT SHOP. Rights to artwork are NOT included with printing purchases unless otherwise agreed upon.
- Rights to artwork: 181 Print Shop owns all artwork unless otherwise agreed upon or purchased. Customers are NOT entitled to any graphic designs or raw editable files.
- Sign installation or pick up orders must be placed with a 72-hour advance notice.
- Please review your order prior to submitting. Customer is fully responsible for final proof and layout approval prior to the printing process. Reprints of approved products will be billed as new orders.
- 181 PRINT SHOP will only produce orders that originate and are shipped to a US or Canadian address.
- You have 30 days to pick up your order, Monday through Friday from 8:30 am to 4:00 pm. After 30 days your order will be disposed of.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Color shift can occur in conversions from RGB to CMYK.
All artwork, designs and images should have a minimum of 300 DPI and CMYK color mode.
Application of UV Coating may affect or change the appearance of the printed colors.
RETURNS / REFUNDS
Any cancellation or compensation given to the customer will be refunded in a timely manner. Please allow up to 10 business days for the monies to be credited to your account.
Customer must notify 181 PRINT SHOP within 3 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. To receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time when the ordered product delivery was taken.
All charges related to expedited shipping are not refundable, including for those orders that are returned for any reason.
181 PRINT SHOP will be happy to help you cancel your order prior to approval. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. Please allow up to 10 business days for the monies to be credited to your account.
Orders may not be cancelled or refunded once they have gone into production or any process thereafter including but not limited to printing, coating, and/or finishing.
Once the order has been placed successfully, no refunds are issued for graphic design services. All designs are property of 181 PRINT SHOP until purchased by the customer.
Prices are subject to change without notice.
THE 181 PRINT SHOP RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT NOTICE.